> For the complete documentation index, see [llms.txt](https://help.checkoutbuilder.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutbuilder.com/overview/support.md).

# Support

Our friendly support team is here to help. Learn what information to share and when you can expect a response.

1. Open up Checkout Builder within your Shopify store, click on the chat icon (💬) in the bottom right and chat with us live.

<figure><img src="https://24734413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMW0lWW7B6osvdZDtBmYA%2Fuploads%2FYZgVUXhrQaMhQJBxd4Lu%2FScreenshot%202025-05-07%20081448.png?alt=media&amp;token=5d33ded9-e656-4221-bab1-aad079a76ebe" alt=""><figcaption></figcaption></figure>

2. Alternatively, you can always email us directly at <hello@checkoutbuilder.com>

## What information should I share?

To help *us* help *you* as efficiently as possible, please be sure to send us all relevant details:

* If your support request involves setting up widgets or checkout branding, please provide a brief overview of your requirements and, if possible, a reference or example.
* If your support request relates to a specific widget, please make sure to let us know the name of that widget.
* If your support request involves adding a widget or feature, please share all relevant details and requirements.
* If you are running into an error message, please pass along the error message in full.
* Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful.

## When will I get a response?

We aim to respond to every message within the same day. At busy times this might not be possible, but we'll always get back to you as soon as we are able. You can close the live chat as any replies will be sent directly to your email.


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