> For the complete documentation index, see [llms.txt](https://help.checkoutbuilder.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.checkoutbuilder.com/overview/frequently-asked-questions.md).

# Frequently Asked Questions

### 💡 General

#### **What is Checkout Builder?**

Checkout Builder is a tool that allows merchants to customize and enhance the look, feel, and functionality of their Shopify checkout using drag-and-drop widgets—no coding required.

#### **Do I need technical skills to use Checkout Builder?**

Not at all. Checkout Builder is designed for merchants of all experience levels. Our interface is intuitive and requires no coding knowledge.

***

### 🔧 Widgets

#### **Why isn't my widget showing in the checkout?**

Follow the steps in the interactive demo below (it'll take 30 seconds)  to verify that you have installed your widget correctly.

{% @arcade/embed flowId="SO0Dp37DNtQd3Pe7Hv6W" url="<https://app.arcade.software/share/SO0Dp37DNtQd3Pe7Hv6W>" %}

#### **Can I add multiple widgets to my checkout?**

Yes, you can add as many widgets as you need. Just ensure they don't conflict visually or functionally with each other.

#### **What types of widgets are available?**

We offer widgets for branding, upsells, trust badges, messaging, custom fields, and more. You can preview all available widgets in the **Widgets** section.

***

### 🎨 Customization & Branding

#### **Can I match my widget design with my brand?**

Absolutely. Most widgets support branding options like color, font, and custom content to align with your store’s identity.

#### **Can I request a custom widget?**

Yes! Reach out via the chat icon or email us at <hello@checkoutbuilder.com> with your request and requirements.

***

### 🛠️ Troubleshooting

#### **I see an error message—what should I do?**

Take a screenshot or video of the issue and send it to us via the chat or email. Include any steps taken so we can replicate and resolve it quickly.

***

### 📬 Support

Need help? Our support team is here—just reach out below.

👉 Visit the [Support](https://help.checkoutbuilder.com/support) page\
📧 Email us at <hello@checkoutbuilder.com>\
💬 Or use the chat icon in the bottom right corner of the app dashboard.

We’re here to help!&#x20;