📖Frequently Asked Questions

Find quick answers to the most common questions.

💡 General

What is Checkout Builder?

Checkout Builder is a tool that allows merchants to customize and enhance the look, feel, and functionality of their Shopify checkout using drag-and-drop widgets—no coding required.

Do I need technical skills to use Checkout Builder?

Not at all. Checkout Builder is designed for merchants of all experience levels. Our interface is intuitive and requires no coding knowledge.

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🔧 Widgets

Why isn't my widget showing in the checkout?

Follow the steps in the interactive demo below (it'll take 30 seconds) to verify that you have installed your widget correctly.

Can I add multiple widgets to my checkout?

Yes, you can add as many widgets as you need. Just ensure they don't conflict visually or functionally with each other.

What types of widgets are available?

We offer widgets for branding, upsells, trust badges, messaging, custom fields, and more. You can preview all available widgets in the Widgets section.

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🎨 Customization & Branding

Can I match my widget design with my brand?

Absolutely. Most widgets support branding options like color, font, and custom content to align with your store’s identity.

Can I request a custom widget?

Yes! Reach out via the chat icon or email us at [email protected] with your request and requirements.

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🛠️ Troubleshooting

I see an error message—what should I do?

Take a screenshot or video of the issue and send it to us via the chat or email. Include any steps taken so we can replicate and resolve it quickly.

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📬 Support

Need help? Our support team is here—just reach out below.

👉 Visit the Support page 📧 Email us at [email protected] 💬 Or use the chat icon in the bottom right corner of the app dashboard.

We’re here to help!