# Frequently Asked Questions (FAQ)

## Why is my widget not displaying at checkout?

1. After creating a widget, you will receive a shortcode. This shortcode is used to associate the correct widget with the block you are adding to your Checkout Profile.
2. Once you've added a block to your checkout, paste the shortcode value into shortcode field, be sure that is the same shortcode you were given when creating this widget.
3. Your widget may not be displayed because you have not set it to active within Checkout Builder.
4. Your widget will not be displayed if selected conditions in Checkout Builder are not fullfilled
5. You widget will not be displayed if it's not published on any of the checkout pages i.e Checkout, Thank you page or Order status page.\
   \
   **See the tutorial below that walks you through all of the steps above.**

{% @arcade/embed flowId="rb2ewTtTA0wSb24NNAyE" url="<https://app.arcade.software/share/rb2ewTtTA0wSb24NNAyE>" %}


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